At Five Hands Auto Care, we value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our automotive services.
Information We Collect
We may collect personal information such as your name, phone number, email address, vehicle details, and any information you provide when making an enquiry, booking an appointment, requesting a quote, or contacting us through our website. We may also collect technical information including your IP address, browser type, and website usage data through cookies and analytics tools.
How We Use Your Information
Your information is collected to provide our services, manage bookings, respond to enquiries, prepare quotations, process payments, improve our website, and communicate important updates about your vehicle or appointment. With your consent, we may also send promotional offers, service reminders, or marketing communications, which you can opt out of at any time.
Disclosure of Information
We do not sell or rent your personal information. We may share your information with trusted third-party service providers, payment processors, IT support providers, or government authorities where required by law. All third parties are expected to maintain the confidentiality and security of your information.
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. Cookies help us understand how visitors use our website so we can enhance our services. You can disable cookies through your browser settings; however, some website features may not function correctly.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While we use appropriate security measures, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Access & Correction
You may request access to the personal information we hold about you or ask us to correct any inaccurate or outdated information. We will respond to your request within a reasonable timeframe, subject to any legal obligations.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Any updates will be published on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or wish to access or update your personal information, please contact us:
Five Hands Auto Care
Phone: +61 3 5941 4652
Email: FiveHandsAutoCare@gmail.com
Address: Factory 1/7 Bormar Drive, Pakenham, VIC 3810, Australia
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described above.